Interacting with Government: Australians' use and satisfaction with e-government

Source: Dept. of Finance and Deregulation
"Interacting with Government explores Australians’ use and satisfaction with e‑government services provided through the internet and telephone. It investigates:

how people contact government by internet, telephone, in-person or mail; satisfaction with these means of contacting government, including reasons for satisfaction and dissatisfaction; reasons why people choose to use or not use e‑government services; preferences for future delivery of government services."